Shipping Policy & Warm Weather Shipping Disclaimer

SHIPPING POLICY

At Off The Farm Foods, Inc., we are committed to delivering your orders promptly and in excellent condition. Please review our shipping policies below to understand how we handle the shipment of your orders.

SHIPPING METHODS & CARRIERS

We partner with trusted carriers, including UPS Ground and UPS Surepost, to deliver your orders efficiently. We use UPS Ground and UPS Surepost for our our standard flat rate shipping. If you would like to expedite your shipping, please choose UPS 2nd Day Air. The shipping costs are calculated based on the destination and chosen shipping method during checkout.

ORDER PROCESSING TIME

  • Orders are typically processed within 1-3 business days of being placed.
  • Orders placed after 12pm CST on weekdays, on weekends, or during holidays will, at minimum, be processed on the next business day.

DELIVERY TIMEFRAMES

  • Delivery times depend on the shipping method selected at checkout.
  • Standard shipping times typically range from 3–5 business days, depending on the destination.
  • We cannot guarantee any delivery time for any order because neither UPS nor USPS do not guarantee any delivery times.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your package directly on the carrier’s website.

REROUTING & ADDRESS CHANGES

We understand that circumstances can change, and we offer the following options:

1. Rerouting Orders

  • If you need to change the delivery address after your order has shipped, we can reroute it for you depending on the transit status.
  • A $25 rerouting fee will apply, due to the cost charged by UPS for this service.
  • Please note that rerouting may delay the delivery of your order, and we cannot guarantee specific delivery times for rerouted shipments.

2. Hold for Pickup at Carrier Hub

  • Upon request, we can arrange for your order to be held at the UPS destination hub for you to pick up at your convenience.

3. Third-Party Pickup

  • You may authorize someone to pick up your order on your behalf.

SHIPPING LIMITATIONS

  • We currently ship only within the United States.

LOST OR DELAYED SHIPMENTS

While we strive for timely delivery, delays may occasionally occur due to carrier issues or unforeseen circumstances. If your order is delayed or lost, please contact us at contact@offthefarm.com with your order details, and we will assist you in resolving the issue.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains incorrect items, please contact us within 48 hours of delivery. Provide photos of the damaged items and packaging, and we will work with you to resolve the issue promptly.

RETURNS AND REFUNDS

For details on returning products or requesting refunds, please see our Return Policy. If you have any questions about our shipping policy or need assistance, please contact us at contact@offthefarm.com.

WARM WEATHER DISCLAIMER:

Off The Farm bars are freshly made in sunny northern California. Off The Farm is not responsible for melting or other damage caused by heat exposure either during shipping or after your bars arrive. If you order bars, especially with chocolate in them during high temperature seasons please use cold packing and or expedited shipping to help avoid the package smearing, loss of shelf life and other possible issues associated with heat damage.

COLD PACK SERVICE and EXPEDITED SHIPPING:

Over the years, we have had excellent success with our top quality cold pack service. Please choose this service to assist in preventing damage from heat during transit. For even better results, please also choose an expedited shipping method. Cold Packing Service can protect your order from heat damage during temperatures greater than 80° Fahrenheit for approximately 2 days of transit time (See Shipping Time below). Due to delays and extreme weather conditions, we do not guarantee that your bars will remain cool during transit even with Cold Packing Service. So if you are ordering bars (especially if they have chocolate) and there are high temperatures within the areas of transit, we highly recommend that you expedite your shipping to within 2 days of transit time. Your package may still be warm when it arrives and the bars may be soft and a bit melty. We recommend that you refrigerate your bars for a few hours as soon as you receive them to reset the chocolate and firm them up again. They are still super fresh! 

Thank you for choosing Off The Farm Foods!